The Spark Lab

The Spark Lab

Innovation makes an impact
when customers see results.

Partnering directly with clients, we advise, design, build and operate business innovation that matters and results that last.

01Who We Are

A dynamic group of seasoned professionals.

The Spark Lab Team is a dynamic group of seasoned professionals with the business experience and aggressive investment philosophy that helps entrepreneurs scale their businesses.

We leverage our network of curated experts that are battle-hardened Executives and Bankers. If this sounds like a team you would like to work with, please, give us a call, and discuss your needs and goals.

  • InvestmentAggressive philosophy, real operating experience
  • NetworkCurated Executives and Bankers
  • InvolvementAn active role in the investment, when it helps
02What We Look For

We typically look for companies that disrupt conventional industries that allow a strategic advantage in a mature market.

We like to take an active role (not always) in the investment by streamlining operations and positioning the company to scale its current business model.

I

Disruption

A company that changes how a conventional industry works.

II

Advantage

A strategic edge that holds in a mature market.

III

Scale

A current business model that works and is ready to grow.

03The Agency

Capital is the start. The agency is how we create value.

The Spark Lab runs an in-house growth agency and deploys it into the businesses we invest in. That is how we streamline operations and position a company to scale its current business model.

Industries

Experience
across industries.

Every industry has its own rules and its own customers. We learn them well enough to know which conventions to keep and which ones to disrupt.

Healthcare & Wellness

Practices and telehealth companies live or die on patient acquisition, follow-up and retention. We build the intake, nurture and reporting systems that turn inquiries into booked patients, with compliance built in from the start.

  • Patient intake funnels
  • Automated follow-up
  • Reputation and reviews
  • Compliant CRM
  • Retention reporting

Analytics

Numbers you can act on
every single day.

Every company we work with gets one live board: who is answering, how fast, and what it is worth. Founders and investors look at the same screen. Below is what it looks like for a client's sales and support team.

Team members online10
Open leads30
Answered vs. unanswered530
Speed to leadToday00:20
Oldest unanswered leadCurrent week1 day 13:29:06

Current month

#Team memberStatusOpen leadsAvg. first replyAvg. resolutionClose rate
1Ava ReyesActive9207:5351:3663%
2Noah BennettActive8908:0654:2258%
3Mia OkaforActive8808:0844:3966%
4Leo CastilloActive9208:0944:2760%
5Zoe LindqvistAway9608:1743:1057%
6Eli NakamuraAway8008:2649:4954%
7Ivy MarchettiAway10108:2750:1969%
8Max DelgadoAway9508:2950:2464%
9Ruby AnandActive9208:3834:5454%
10Theo BrandtAway and reassigning8608:4148:2651%
11Nina KowalskiActive8808:5850:4655%
12Sam FerreiraAway and reassigning8209:0947:4465%
Closed conversationsToday
Last 25
TodayYesterday
00:0005:0010:0015:0020:00
Satisfaction scoreCurrent week
69%

The Spark Lab Journey

From the first ad
to the sale, and after.

Marketing gets held accountable for revenue when every stage is owned and measured. This is the path we build for every company we work with. The sale is the middle of it, not the end: the return on every ad dollar is made in retention and lifetime value. Where the buyer is on the left, what we do on the right.

Every stage has an owner, a number and a next action. That is how marketing becomes accountable for sales, and how a customer becomes worth more every year.

04How We Work

Skin in the game. Hands on the work.

Partnering directly with the founders we invest in, we advise, design, build and operate business innovation that matters, and results that last.

  1. 01

    Advise

    Strategy, positioning and the plan to scale the current business model, from people who have done it.

  2. 02

    Design

    The customer experience, brand, site and funnel, designed around results customers can see.

  3. 03

    Build

    Automation, CRM, analytics and operations, built as one system and wired together.

  4. 04

    Operate

    We run it with you, week over week, against the numbers. That is how results last.

Portfolio Companies

We invest, then deploy the agency inside the business. The value we create is value we share in.

Agency Engagements

Companies we have not yet invested in can engage the agency directly. It is often how a relationship, and a deal, begins.

Have a company that fits? Let's talk.

Give Us A Call

Contact

Let's discuss your needs and goals.

If this sounds like a team you would like to work with, please, give us a call.